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Tuesday, April 20, 2010
Contact: Joe McBride

KCI Airport Salutes Ambassador Volunteers

For more than a decade, passengers at Kansas City International Airport have been assisted by a group of exceptional people wearing smiles and red blazers. These helpers are part of the all-volunteer Ambassador Program at KCI Airport, and throughout the last 12 years, its mission remains strong: to welcome passengers as they reach Kansas City and help make the travel experience a little easier. During this National Volunteer Week, the Kansas City Aviation Department salutes the dozens of dedicated KCI Airport Ambassadors who give of their personal time.

Each week, nearly 30 knowledgeable Ambassadors donate their time in creating a positive first impression of Kansas City and the airport. They provide assistance to passengers by answering flight and baggage claim questions, directing them to services and amenities, and supplying them with recommendations to area attractions. Some worked in the airline industry in the past, adding to their travel knowledge and customer service spirit. Ambassadors even contribute ideas to the Aviation Department for facility and service improvement within the airport.

Over the years, it is estimated that the volunteers have given 94,600 hours, making traveling through KCI airport a much more pleasant experience for thousands of people. The KCI Ambassador program has been recognized with the Kansas City Convention and Visitors Association One KC Hospitality Award and other commendations. More than half of the KCI Ambassadors have received Certified Tourism Ambassador status from the KCCVA.

The Aviation Department encourages travelers to thank the KCI Airport Ambassadors for their service if they encounter them at KCI.

For more information about the KCI Airport Ambassador program, email or call 816-243-5259.

The Kansas City Airport System is an Enterprise Fund Department of the City of Kansas City, Mo., and is supported wholly by airport user charges. No general tax fund revenues are used for the administration, promotion, operation, or maintenance of the airports in the system. Visit for more information and find us on Twitter and Facebook.

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